While viewing “The Art of Effective Communication” video, these are the impressions I was left with after reviewing the lessons taught through different modalities. My responses will be analyzing how I understand the tone, changes in interpretation, and content through each modality.

Written Text

There was a definite sense of urgency in the email for Mark to finish up his portion of the project. Timing appears to be critical, and Jane’s work will be directly effected by Mark’s work. This email implies that Mark should have been done with the work already and that Mark is late in getting it to Jane. Jane uses a very sincere writing style and is pleading for the documents to be finished up and given to her.

Audio

Again there was a sense of urgency because Jane asked several times for the report to be sent over. Her voice was sincere, but also to the point. I could sense a little bit of frustration in her voice, that did not come across in the email.

Video

It is interesting that when I saw her face to face, I didn’t feel the urgency as strongly as I did through the voicemail and email. Seeing her also made me feel more calm, and probably more responsive to her needs.

Implications for Working with Project Team Members

I found the email was the modality that created the most urgency. In this situation, the email appeared to be the most effective in creating the needed urgency to assure that Mark would do his portion of the work in time for Jane to be able to act upon the data.

Relationships are key in working with other team members, and the face to face communication was the most effective for maintaining a positive working relationship. The voice mail and the email on the other hand were able to create the needed urgency that this work needed to be done.

To create the urgency and maintain a strong working relationship, it would be best to have a face to face conversation about the needs, and then follow up with an email to restate and formalize the needs that were expressed.

Advertisements